With Jugl’s WhatsApp Integration, all your customer conversations flow directly into Jugl’s Inbox, allowing your team to manage messages efficiently.
Instead of juggling multiple devices or apps, you can assign conversations, track progress, and close resolved chats—all from one centralized platform. 🚀
📥 Step 1: How Incoming WhatsApp Messages Appear in Jugl
When a customer sends a WhatsApp message, it will automatically appear in Jugl’s Inbox, where your team can view, manage, and respond efficiently.
📌 Where to Find WhatsApp Messages:
1️⃣ Log in to Jugl and go to the Inbox module.
2️⃣ WhatsApp conversations will appear in the list of unassigned chats.
3️⃣ Click on a conversation to open the full message history and reply.
📢 Why It’s Useful: Instead of switching between WhatsApp and other platforms, all customer chats are centralized—improving response time and efficiency.
👥 Step 2: Assigning Conversations to Team Members
For faster response times and better customer service, WhatsApp messages can be assigned to specific team members within Jugl.
📌 How to Assign a Conversation:
Open an unassigned WhatsApp message in the Inbox.
Click “Assign to” and select a team member.
The assigned user will receive a notification and take over the conversation.
📢 Example Use Case: A customer reaches out with a billing question. The support team assigns the chat to a finance specialist, ensuring the inquiry is handled by the right person.
📊 Step 3: Tracking Conversations & Managing Workload
With multiple team members handling chats, it’s crucial to track open conversations and prevent delays.
📌 Ways to Track Conversations in Jugl:
📂 Filter by Status: See which chats are new, assigned, or resolved.
🔍 Search for Chats: Quickly find conversations by customer name or phone number.
📊 Monitor Response Times: Keep track of how long it takes to reply and close a conversation.
📢 Why It’s Important: Fast response times lead to higher customer satisfaction. By tracking chats properly, your team ensures that no messages are forgotten or delayed.
✅ Step 4: Closing Conversations When Resolved
Once a customer’s issue is handled, the conversation can be marked as closed to keep the Inbox organized.
📌 How to Close a WhatsApp Chat:
Click on the resolved conversation in Jugl’s Inbox.
Select “Mark as Closed” to remove it from active chats.
If needed, reopen a chat anytime if the customer follows up.
📢 Example Use Case: A customer requests order tracking details. After providing the information, the agent closes the chat to focus on new inquiries.
💡 Best Practices for Managing WhatsApp Conversations in Jugl
📌 Assign Chats ASAP – Ensure all customer inquiries have a responsible agent handling them.
📌 Use Quick Replies – Set up predefined responses for faster replies to common questions.
📌 Track Response Time – Monitor team performance and identify delays in chat resolution.
📌 Keep Conversations Organized – Close resolved chats to maintain a clutter-free inbox.
📢 Pro Tip: The faster you respond, the better the customer experience! WhatsApp users expect quick responses, so optimize your workflow to handle messages efficiently.
Businesses using WhatsApp for customer service see a 40% increase in response efficiency compared to email-based support (Source: Meta).
🎯 Take Control of WhatsApp Conversations with Jugl!
With Jugl’s WhatsApp Inbox, your team can:
📌 Centralize all customer messages in one place.
📌 Assign chats to the right team members for faster responses.
📌 Track, manage, and close conversations to maintain efficiency.
📌 Start managing WhatsApp messages like a pro! Log in to Jugl and streamline your conversations today! 🎉
📢 Let’s Jugl it! 🚀