Skip to main content
All CollectionsIntegrations and Automations
๐Ÿ“‘ Meta Business Suite & WhatsApp Integration: What You Need to Know
๐Ÿ“‘ Meta Business Suite & WhatsApp Integration: What You Need to Know

Integrating WhatsApp Business with Jugl requires Meta Business Suite, as Meta (formerly Facebook) manages all WhatsApp Business API accounts

Updated this week

Whether youโ€™re setting up business messaging, checking integration status, or managing settings, understanding how Meta Business Suite works is crucial.

This guide will walk you through:

๐Ÿ“Œ How WhatsApp and Meta Business Suite are connected.

๐Ÿ“Œ Where to manage your WhatsApp settings inside Meta.

๐Ÿ“Œ How to confirm if your integration is successful.

๐Ÿš€ Letโ€™s dive in!


๐Ÿ“Œ How WhatsApp & Meta Business Suite Work Together

Meta Business Suite acts as the central hub for managing your WhatsApp Business API account. If youโ€™re using WhatsApp inside Jugl, your WhatsApp number and API settings are controlled through Meta Business Suite.

โ›‘๏ธ WhatsApp API Accounts are linked to Meta Business Manager.

โ›‘๏ธ Business messaging settings, templates, and phone numbers are managed inside Meta.

โ›‘๏ธ Any issues with integration must be resolved via Meta Business Suite.

๐Ÿ“ข Example: If WhatsApp messages arenโ€™t being received, checking Meta settings can identify permission issues or API connection problems.


๐Ÿ“Œ Managing WhatsApp Settings via Meta Business Suite

To ensure a smooth integration, you may need to adjust settings in Meta Business Suite. Follow these steps:

๐Ÿ“Œ Step 1: Access Meta Business Suite

1๏ธโƒฃ Visitbusiness.facebook.com and log in.

2๏ธโƒฃ Navigate to Settings โ†’ Business Settings.

3๏ธโƒฃ Under Accounts, select WhatsApp Accounts.

๐Ÿ“Œ Step 2: Verify Your WhatsApp Account Details

1๏ธโƒฃ Check if your WhatsApp Business Number is linked.

2๏ธโƒฃ Ensure the correct Business Manager Account is assigned.

3๏ธโƒฃ Confirm that Jugl appears as a connected app in integrations.

๐Ÿ“Œ Step 3: Manage Permissions & Messaging Settings

1๏ธโƒฃ Go to WhatsApp Manager โ†’ Settings โ†’ Messaging.

2๏ธโƒฃ Adjust who can send/receive messages via API.

3๏ธโƒฃ Set your default response time, template approvals, and auto-replies.

๐Ÿ“ข Pro Tip: If messages arenโ€™t sending from Jugl, check Metaโ€™s API permissions & account status.


๐Ÿ“Œ How to Check WhatsApp Integration Status in Meta

If your WhatsApp integration with Jugl isnโ€™t working, check the connection in Meta Business Suite.

๐Ÿ“Œ Step 1: Confirm Jugl is a Connected App

1๏ธโƒฃ Go to Settings โ†’ Integrations inside Meta Business Suite.

2๏ธโƒฃ Click Connected Apps and look for Jugl.

3๏ธโƒฃ If Jugl isnโ€™t listed, reauthorize the connection via Juglโ€™s WhatsApp Integration panel.

๐Ÿ“Œ Step 2: Verify API Access & Token Expiry

1๏ธโƒฃ Navigate to WhatsApp API Settings inside Meta.

2๏ธโƒฃ Look for API Key or Token Expiry Date.

3๏ธโƒฃ If expired, generate a new access token and reconnect Jugl.

๐Ÿ“Œ Step 3: Check for Meta System Outages

2๏ธโƒฃ Ensure there are no API disruptions or outages affecting messaging.

๐Ÿ“ข Pro Tip: If you see "Integration Failed" in Jugl, try reconnecting WhatsApp or refreshing the API token inside Meta Business Suite.

๐Ÿ“Œ Why Meta Business Suite Is Essential for WhatsApp & Jugl

Managing WhatsApp in Meta Business Suite ensures:

โœ… Seamless Business Messaging โ€“ Control who can send/receive messages.

โœ… Security & Compliance โ€“ Ensure only authorized apps (like Jugl) access your WhatsApp API.

โœ… Reliable API Connection โ€“ Prevent message failures by managing tokens & permissions properly.

Businesses using proper API settings via Meta experience 30% fewer messaging disruptions compared to those who donโ€™t (Source: Meta).

๐ŸŽฏ Keep Your WhatsApp Integration Running Smoothly!

By properly managing WhatsApp settings inside Meta Business Suite, your business can:

๐Ÿ“Œ Avoid integration failures by keeping Jugl properly linked.

๐Ÿ“Œ Control messaging settings to ensure compliance with WhatsApp Business policies.

๐Ÿ“Œ Troubleshoot API issues faster using Metaโ€™s integration dashboard.

๐Ÿ“ข Need help? Check out Metaโ€™s WhatsApp Business Support for advanced settings.
โ€‹

๐Ÿš€ Take Action: Verify Your WhatsApp Integration in Meta Today!
โ€‹

๐Ÿ“ข Letโ€™s Jugl it! ๐Ÿš€

Did this answer your question?