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📑 Meta Business Suite & WhatsApp Integration: What You Need to Know

Integrating WhatsApp Business with Jugl requires Meta Business Suite, as Meta (formerly Facebook) manages all WhatsApp Business API accounts

Updated over 9 months ago

Whether you’re setting up business messaging, checking integration status, or managing settings, understanding how Meta Business Suite works is crucial.

This guide will walk you through:

📌 How WhatsApp and Meta Business Suite are connected.

📌 Where to manage your WhatsApp settings inside Meta.

📌 How to confirm if your integration is successful.

🚀 Let’s dive in!


📌 How WhatsApp & Meta Business Suite Work Together

Meta Business Suite acts as the central hub for managing your WhatsApp Business API account. If you’re using WhatsApp inside Jugl, your WhatsApp number and API settings are controlled through Meta Business Suite.

⛑️ WhatsApp API Accounts are linked to Meta Business Manager.

⛑️ Business messaging settings, templates, and phone numbers are managed inside Meta.

⛑️ Any issues with integration must be resolved via Meta Business Suite.

📢 Example: If WhatsApp messages aren’t being received, checking Meta settings can identify permission issues or API connection problems.


📌 Managing WhatsApp Settings via Meta Business Suite

To ensure a smooth integration, you may need to adjust settings in Meta Business Suite. Follow these steps:

📌 Step 1: Access Meta Business Suite

1️⃣ Visitbusiness.facebook.com and log in.

2️⃣ Navigate to Settings → Business Settings.

3️⃣ Under Accounts, select WhatsApp Accounts.

📌 Step 2: Verify Your WhatsApp Account Details

1️⃣ Check if your WhatsApp Business Number is linked.

2️⃣ Ensure the correct Business Manager Account is assigned.

3️⃣ Confirm that Jugl appears as a connected app in integrations.

📌 Step 3: Manage Permissions & Messaging Settings

1️⃣ Go to WhatsApp Manager → Settings → Messaging.

2️⃣ Adjust who can send/receive messages via API.

3️⃣ Set your default response time, template approvals, and auto-replies.

📢 Pro Tip: If messages aren’t sending from Jugl, check Meta’s API permissions & account status.


📌 How to Check WhatsApp Integration Status in Meta

If your WhatsApp integration with Jugl isn’t working, check the connection in Meta Business Suite.

📌 Step 1: Confirm Jugl is a Connected App

1️⃣ Go to Settings → Integrations inside Meta Business Suite.

2️⃣ Click Connected Apps and look for Jugl.

3️⃣ If Jugl isn’t listed, reauthorize the connection via Jugl’s WhatsApp Integration panel.

📌 Step 2: Verify API Access & Token Expiry

1️⃣ Navigate to WhatsApp API Settings inside Meta.

2️⃣ Look for API Key or Token Expiry Date.

3️⃣ If expired, generate a new access token and reconnect Jugl.

📌 Step 3: Check for Meta System Outages

2️⃣ Ensure there are no API disruptions or outages affecting messaging.

📢 Pro Tip: If you see "Integration Failed" in Jugl, try reconnecting WhatsApp or refreshing the API token inside Meta Business Suite.

📌 Why Meta Business Suite Is Essential for WhatsApp & Jugl

Managing WhatsApp in Meta Business Suite ensures:

Seamless Business Messaging – Control who can send/receive messages.

Security & Compliance – Ensure only authorized apps (like Jugl) access your WhatsApp API.

Reliable API Connection – Prevent message failures by managing tokens & permissions properly.

Businesses using proper API settings via Meta experience 30% fewer messaging disruptions compared to those who don’t (Source: Meta).

🎯 Keep Your WhatsApp Integration Running Smoothly!

By properly managing WhatsApp settings inside Meta Business Suite, your business can:

📌 Avoid integration failures by keeping Jugl properly linked.

📌 Control messaging settings to ensure compliance with WhatsApp Business policies.

📌 Troubleshoot API issues faster using Meta’s integration dashboard.

📢 Need help? Check out Meta’s WhatsApp Business Support for advanced settings.

🚀 Take Action: Verify Your WhatsApp Integration in Meta Today!

📢 Let’s Jugl it! 🚀

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