Integrating WhatsApp with Jugl should be quick and seamless, but sometimes, you may encounter setup errors, connection issues, or messaging failures. Don’t worry! This guide walks you through why problems happen, how to fix them, and what to do if messages aren’t being sent or received. 🚀

Before troubleshooting, ensure you’ve followed all the setup steps correctly:

✅ You have a Facebook (Meta) Business Account.

✅ Your phone number is connected to WhatsApp Business API.

✅ You’ve granted all necessary permissions to Jugl.

If your integration still isn’t working, here are common issues and solutions:

📢 Problem: You see an error message when trying to connect your WhatsApp account to Jugl.

🔧 Solution:

📌 Check your Meta login credentials – Ensure you're using the correct email and password.

📌 Verify your business account – WhatsApp integration requires a Facebook Business Manager account.

📌 Clear your browser cache – Some login errors are caused by old session data.

📢 Example Fix: If your Meta Business Manager isn’t set up, go to business.facebook.com and complete the setup before reconnecting WhatsApp in Jugl.

📢 Problem: After logging into Meta, WhatsApp doesn’t connect properly to Jugl.

🔧 Solution:

📌 Click “Reconnect” and try again.

📌 Refresh the web page after retrying the connection.

📌 Check if your phone number is linked to another API. WhatsApp numbers can only be connected to one business API at a time.

📢 Example Fix: If you’ve previously connected your WhatsApp number to another platform (e.g., another CRM), disconnect it from there first before trying again in Jugl.

📢 Problem: You’ve successfully integrated WhatsApp, but messages aren’t being delivered.

🔧 Solution:

📌 Check your WhatsApp Business API status – Go to Meta Business Suite → Settings → WhatsApp Accounts and ensure your number is active.

📌 Confirm your WhatsApp templates are approved – If sending bulk messages, WhatsApp may require pre-approved message templates.

📌 Test sending a message – Try messaging your own number to verify the connection.

📢 Example Fix: If your WhatsApp Business API account is restricted, you may need to request re-verification from Meta before messages can be sent.

If you need to reset your connection, follow these steps:

📌 Go to Integrations in Jugl.

📌 Click on "WhatsApp Integration".

📌 Find your connected WhatsApp account.

📌 Click the three dots on the right and select “Manage Account”.

📌 It will redirect you to Meta Business Suite → Go to Settings → Integrations → Connected Apps.

📌 Ensure Jugl is listed as a connected app.

📢 Pro Tip: If Jugl isn’t listed, remove and re-add WhatsApp from Jugl’s integration settings.

📢 Need help? If you’re still facing issues, check Meta’s official WhatsApp Business API support for real-time service updates.

🚀 Get Back on Track with WhatsApp & Jugl Today!

🔗Next: Ensuring Compliance: WhatsApp Business Policy & Message Guidelines

📢 Let’s Jugl it! 🚀