🔐 Role-Based Chat Access: Why Some Users Can’t Join a Group

Some users might see a “Role Restriction” pop-up when added to a group, while others may not have access to the chat module at all.

If you’ve ever tried adding a colleague to a chat and got an error message, this guide explains:

🍃 Why that happens

🍃 How role-based permissions work

🍃 How to filter members by role when creating a group 🚀

When adding members to a group chat, Jugl enforces role-based access permissions. This means that:

❌ Some users don’t have access to chats at all due to company restrictions.

❌ Certain roles are blocked from receiving messages or calls in the chat module.

❌ You may see a pop-up warning:

"Role Restriction: Due to role permissions, this user doesn’t have access to chats and cannot receive messages or calls."

📢 Example Use Case:

An admin tries adding a finance team member to a marketing campaign chat, but they get a Role Restriction warning because finance doesn’t have access to the chat module in their workspace settings.

💡 Pro Tip: If a colleague can’t join a chat, check with an admin to see if their role is restricted from using chats.

When creating a group chat, you can filter users by role to quickly find the right people instead of scrolling through your entire contact list.

1️⃣ Go to Chats and tap the “+” button.

2️⃣ Select “New Group”.

3️⃣ In the member selection screen, tap “Filter by Role”.

4️⃣ Choose from roles like Marketing, Sales, Client Success, Management, etc.

5️⃣ Select the users from the filtered list and tap “Create Group”.

📢 Example Use Case:

A sales manager needs a chat for regional sales reps. Instead of manually selecting each person, they filter by “Sales” and instantly add the correct team members.

💡 Pro Tip: Filtering by role ensures you only add relevant team members—saving time and keeping chats focused.

Mobile

If you attempt to add a user with no chat access, you’ll see a pop-up warning that says:

"Role Restriction: This user doesn’t have access to the chat module and cannot receive messages or calls."

✅ You can still proceed with creating the group, but that user won’t be added.

✅ If you select multiple people and some are restricted, Jugl will only add the users who have chat access.

❌ Users without chat access won’t even see the group chat in their workspace.

📢 Example Use Case:

A company-wide update group is being created, but IT policies block certain contractor roles from accessing chats. When attempting to add all employees, a Role Restriction pop-up appears, preventing restricted users from being added.

💡 Pro Tip: If a colleague should have chat access but doesn’t, an admin may need to update their role permissions.

Mobile

Web

Now that you know how role-based permissions work, start creating group chats with the right people from the start! 🎉

🔗 [Check the rest of our guides on Chat Module]

📢 Let’s Jugl it! 🚀