Your WhatsApp Business Profile is the first thing customers see when they interact with you. A well-configured profile helps build trust, establish professionalism, and create a seamless experience for customers reaching out to your business.

With Jugl’s WhatsApp Integration, you can customize your profile to ensure your branding, contact details, and business information are clear and professional.

Before configuring your profile, ensure your WhatsApp Business API is successfully integrated with Jugl.

📌 How to Access WhatsApp Business Settings in Jugl:

1️⃣ Log in to Jugl and navigate to the Integrations section.

2️⃣ Click on WhatsApp Integration.

3️⃣ Select Account Settings.

4️⃣ Click the 3-dot menu on the right and choose Manage Account.

📢 Pro Tip: If you haven’t integrated WhatsApp yet, check out How to Integrate WhatsApp with Jugl to get started!

Your WhatsApp Business Profile should provide clear, professional, and useful information for customers reaching out.

📌 Fields to Set Up:

✅ Business Name – This should match your company name for brand consistency.

✅ Profile Picture – Use your logo or a recognizable brand image.

✅ Business Description – Provide a short, clear description of what your business does.

✅ Business Category – Select the industry that best represents your business.

✅ Website Link – Add your company’s official website for additional information.

✅ Business Hours – Let customers know when they can expect a response.

✅ Contact Information – Ensure your business phone number and email are up to date.

📢 Example Use Case: A local bakery sets up their profile with their name, business hours, menu link, and a friendly description: “Freshly baked goods every day! Place your order online or visit us in-store.”

Once your profile is set up, here’s what customers will see when they start a conversation with your business on WhatsApp:

📌 Your Business Name & Profile Picture at the top of the chat.

📌 A Verified Business Badge (if applicable), adding credibility.

📌 Your Business Description & Category under your profile.

📌 Quick Links to your website and business hours.

📢 Why It Matters: A clear and complete profile helps customers trust your business and makes communication more efficient.

📌 Keep Your Branding Consistent – Use the same logo, business name, and description across all platforms.

📌 Be Clear & Concise – Avoid lengthy descriptions—get to the point about what your business offers.

📌 Enable Quick Replies – Set up automated greeting and away messages to improve response times.

📌 Regularly Update Your Profile – If your hours, website, or services change, update your WhatsApp profile accordingly.

📢 Example Use Case: A tech support company enables automated messages stating their response time: "Thanks for reaching out! Our team will respond within 24 hours."

Once your profile is fully set up, test it by messaging your business number from a different phone.

📌 Check for the following:

✅ Is your business name and logo displayed correctly?

✅ Does your business description clearly explain what you do?

✅ Are your website and contact links working properly?

✅ Do your business hours reflect the correct availability?

📢 Pro Tip: Ask a colleague or friend to test your profile from their device to ensure everything appears as expected.

📌 Ready to take your WhatsApp communication to the next level? Set up your business profile today and start delivering a seamless customer experience! 🎉

🔗[Next: How WhatsApp Messages Work Inside Jugl’s Inbox]

📢 Let’s Jugl it! 🚀